Privacy Policy

Section 01

Introduction

Optiva (“the App”) is a mobile application published by Taj Gasoline Pvt Ltd. The App is designed for customers of Taj Gasoline fuel stations, enabling them to manage fuel transactions, access digital fuel cards, track purchase history, and benefit from loyalty and card services.

This Privacy Policy explains how we collect, use, share, and protect your information when you use the Optiva app.

Section 02

Information We Collect

a. Personally Identifiable Information (PII)

• Full name
• CNIC / identification details
• Mobile number
• Email address
• Vehicle or fleet-related details

b. Transactional Information

• Fuel purchase history
• Fuel card usage data
• Payment details (where applicable)

c. Technical Information

• Device information and model
• IP address
• App usage and activity data

Section 03

How We Use Your Information

We use the collected information to:

• Register and onboard customers onto the Optiva platform
• Process fuel transactions and manage card services
• Provide customer support and resolve complaints
• Enhance service delivery and improve the user experience
• Prevent fraud and ensure regulatory compliance
• Send marketing communications, only where consent has been provided

Section 04

Location Access

The App may request access to your device location solely to help you locate nearby Taj Gasoline fuel stations. Location is not tracked continuously or in the background.

You may deny location access and use the App’s manual search features instead.

Section 05

Data Security

We implement appropriate technical and organizational measures to safeguard your information, including:

• Encrypted communication channels (SSL/TLS)
• Secure, access-controlled databases
• Authentication mechanisms and session management
• Continuous monitoring to prevent unauthorized access, data loss, or misuse

While we take all reasonable precautions, no system is entirely secure. Users are advised to exercise caution when sharing sensitive information.

Section 06

Information Sharing

Information may only be shared in the following circumstances:

• With trusted service providers and technology partners who support our operations
• When required under applicable laws, regulations, or legal processes
• To protect the rights, security, and integrity of Taj Gasoline and its customers

Section 07

Cookies & Tracking Technologies

The Optiva app and its associated digital platforms may use cookies and similar tracking technologies to:

• Improve the user experience
• Analyze system performance and app stability
• Personalize content and services

Users may manage cookie preferences through their device or browser settings, though some app features may be affected as a result.

Section 08

Third-Party Services

The App may integrate with third-party services (such as mapping or payment providers) to enhance its functionality. Each third-party service operates under its own privacy policy.

Taj Gasoline is not responsible for the privacy practices or content of such external services.

Section 09

Your Rights

As a customer, you have the right to:

• Request access to your personal data held by us
• Request correction or updates to inaccurate information
• Request deletion of your data, subject to applicable legal and regulatory requirements

To exercise any of these rights, please contact us through the official Taj Gasoline communication channels listed below.

Section 10

Data Retention

Customer information is retained only for as long as necessary to:

• Fulfill business and operational requirements
• Comply with applicable legal and regulatory obligations

Section 11

Children’s Privacy

The Optiva app is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

If you believe a minor has provided us with personal data, please contact us immediately so we can take appropriate action.

Section 12

Changes to This Policy

Taj Gasoline reserves the right to update this Privacy Policy periodically. Any changes will be published within the Optiva app and on official Taj Gasoline platforms, with an updated effective date.

Continued use of the App following any update constitutes your acceptance of the revised policy.